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To see our full Terms & Conditions read below (The Legal Stuff). However, here is a summary of the key points to make easier reading.
We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any accommodation or any other service that you book or for the acts or omissions of any accommodation or other service provider or other person(s) or party(ies) connected with the accommodation or other service (‘Suppliers’). For all bookings your contract will be with the Supplier of the accommodation or other service concerned. The Suppliers’ booking conditions will apply to your contract as well as any terms and conditions of any other booking intermediary. These terms and conditions may limit and/or exclude the Suppliers liability to you. In making a booking, you are deemed to agree to all these conditions. Copies of these terms and conditions are available from us on request.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended
References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean HostelBookers Limited.
English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
We endeavor to check the accuracy of information published on this website with the Supplier(s) concerned. You should note however that we do not warrant that such information will be error free and in using this website you acknowledge that the information provided may include inaccuracies and / or typographical errors.
We act as a booking engine and intermediary for the Supplier(s) concerned. We are not a party to the agreement between you and the Supplier(s) and have no responsibility or liability to you in respect of the terms of that contract.
We recommend that you ensure that the Supplier(s) terms and conditions are to your satisfaction prior to booking because HostelBookers does not warrant their contents.
While we make every reasonable effort to ensure that the accommodation or other service listed is of an acceptable standard, the listing of any accommodation premises or other service on this site is not and should not be taken to be a recommendation from HostelBookers, or a representation that the premises or other service will be suitable for the users purpose.
We shall not be liable to you in the event that the accommodation or other service is not suitable for your purpose.
We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.
Upon making a booking, you agree to pay a non-refundable deposit. The balance of the cost of any booking for accommodation is payable to the accommodation provider together with payment in respect of charges for any additional services subsequently contracted for with the provider and, where applicable, payment of the providers service charges and taxes specified in the accommodation supplier’s terms and conditions. The balance of the cost of any booking of any other service, or for accommodation if detailed during the booking process and advised in writing, will be payable to us not less than 35 days prior to the date that the services are to be provided. If you do not make full payment on time, the Supplier concerned may treat your booking as cancelled by you and impose cancellation charge (please see the Supplier’s terms for full details).
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for any arrangements will be held on behalf of the supplier(s) concerned.
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your arrangements on behalf of the Supplier(s) concerned by issuing a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out.
A binding contract between you and the supplier concerned comes into existence when we send your confirmation email on the supplier’s behalf to you and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We suggest that you check and confirm with the Supplier(s) concerned the precise terms and conditions upon which they make the booking available to you.
The reservation numbers included on your confirmation should be quoted to the Supplier(s) concerned in all enquiries, cancellations or amendments to the reservation.
If you have any special requests please contact the Supplier(s) concerned and advise them at the time of booking. Neither we nor the Supplier(s) concerned can guarantee that they will be met. Further, if the Supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
If you or any member of your party has any medical problem or disability which may affect your booking, please advise the Supplier(s) concerned before we confirm your booking so that they can advise as to the suitability of the chosen arrangements.
Cancellations and amendments to confirmed bookings by you
If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the Supplier(s) concerned before departure. Please check the supplier’s terms and conditions. Non-arrival may result in the cancellation of your entire reservation and applicable cancellation charges may be applied.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Any changes to your reservation must be notified to and agreed with the Supplier(s) concerned directly, and are at their discretion.
Cancellations & amendments to confirmed bookings by the Supplier(s) concerned
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier but we will have no further liability to you.
Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the Supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other partys full legal costs) as a result of your actions.
Credit / Debit card transactions
HostelBookers makes all reasonable efforts to ensure that card transactions are secure. However, if unauthorised charges appear on the credit /debit card (statement) you have used on HostelBookers at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, HostelBookers shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
Passports and visas
We are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. You are recommended to check the up to date position on visa, passport and health requirements, with the Supplier(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any accommodation owner for whom we are not responsible) is limited to the deposit you pay to us in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.